PRIVACY POLICY

Last Updated: February 10, 2026

Outkeep’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Details 

Outkeep is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business. Outkeep acts in different ways when processing data:

1. Outkeep acts as a controller of your personal data when you sign up for our products and services, visit our websites or interact with us through other channels (for example in person events). We use this data for a variety of purposes, including to provide our products and services to you, contact you about relevant content, and improve and promote our products and services.
2. Outkeep acts as a processor when our customers use our products and services to collect and process personal data in connection with their sales, marketing, and other business activities. In this case, we act as a processor (or service provider) on behalf of our customers (who are controllers of personal data) under the Outkeep Data Processing Agreement and Terms of Service.
3. Outkeep also acts as a controller when we collect and process personal data about individuals in their professional capacity, and make that information available to customers for their own sales, marketing, and other business activities. This includes personal data we may collect indirectly about you, such as from publicly available sources, our customers, or other third parties. For more information see the “What Information We Collect and Process” section.

For the purposes of this Privacy Policy “Personal Data” means any information relating to an identified or identifiable individual. This Privacy Policy describes your choices and rights with respect to your Personal Data, including your rights of access and correction.

1. For information about how to exercise your privacy rights when Outkeep acts as a controller of personal data, please see the “Your Privacy Rights and Choices” section.
2. To opt out and delete your personal data from our commercial dataset of professionals, please email us at: privacy@Outkeep.com with “Data Broker Opt-Out” in the subject line.
3. If you wish to exercise your privacy rights regarding Personal Data we process on behalf of a customer, please refer to the customer policies and contact the customer directly.

We update this Privacy Policy from time to time and encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, notify you directly (for example, by sending you an email notification). Terms not otherwise defined in this Privacy Policy have the meaning given to them in the Terms of Service.

1. WHAT INFORMATION WE COLLECT AND PROCESS

1.1 Information You Provide to Outkeep.

When you interact with us, including via our websites or any sites or services that link to this Privacy Policy, with our representatives, at events, or when you use the Subscription Service, we may collect Personal Data and other information from you, as further described below.

1.1.1 When You Visit Our Websites.

We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to a Outkeep blog, engaging with our chatbots, signing up for a webinar, subscribing to one of our services or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.

1.1.2 Outkeep Events.

When you register for an Outkeep event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with event service providers in order to provide event information and improve your experience at the event or future Outkeep events. Please see the event’s registration terms and conditions for additional information.

1.1.3 Account and User Information.

We collect Personal Data when you sign-up for a Outkeep account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service.

1.1.4 Payment Information.

We collect payment and billing information when you register for or purchase paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your Outkeep account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.

1.1.5 Testimonials.

We may post testimonials and comments on our websites, which may contain Personal Data.

1.2 Information We Process on Behalf of Customers When They Use the Subscription Service.

Our product, or the Subscription Service, allows our customers to create and share marketing, sales and customer service content. When customers use our product, they may process Personal Data such as first and last name, email address, physical address, phone number, or other information about you. We call the information that our customers submit or collect via the product ‘Customer Data’ under our Terms of Service.

We generally store and process information about and on behalf of our customers on our servers as a processor (or service provider) based on a customer’s instructions and in accordance with our Terms of Service. Each customer controls and is responsible for the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Outkeep for processing purposes.

If you have questions about the Personal Data we process on behalf of a customer, please contact the customer directly and refer to their policies.

1.3 Information We Collect and Process When You Use the Subscription Service.

1.3.1 Usage Data.

We collect usage data when you or your users in your Outkeep account interact with the Subscription Service. Usage data includes metrics and information regarding your use and interaction with the Subscription Service such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account. We engage third party providers to collect usage data. For more information about how we protect your information with these service providers, please see the “How We Share Personal Data” section.

1.3.2 Mobile.

When you access or use the Subscription Service via our mobile applications, we automatically collect information such as your device model and version, operating system, or device identifiers.

1.3.3 Log Files.

Like most websites and technology services delivered over the Internet, we automatically collect and store information about your computer hardware and software when you visit our websites, use our product and services, or visit other sites or services that link to this Privacy Policy. This information can include your IP address, browser type, domain names, internet service provider (ISP), and the files viewed on our websites (e.g., HTML pages, graphics, etc.), the files viewed on our, or our customer’s websites (if those websites are hosted on Outkeep e.g. HTML pages or, graphics etc.), your operating system, access times and referring website addresses.

When you use the Subscription Service, we collect and store the categories of information listed above in logs in the following instances, subject to the customer’s implementation settings:

1. when a Outkeep User logs into their account and accesses tools in the Outkeep Platform;
2. when an individual visits a customer’s website, if the website is hosted by our product and services; or
3. when an individual visits a customer’s website, if the customer’s website is self-hosted, if the customer uses our plug-ins, and the customer uses Outkeep scripts and content (such as embedded forms).; or
4. third-party features and content from other companies.

Our websites may include features and widgets (such as the share and/or “like” button or interactive mini-programs) that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our websites.

1.3.4 Third Party Integrations.

You may connect third party integrations to your Outkeep account, which may ask for certain permissions to access data or send information to your Outkeep account. It is your responsibility to review any third party integrations you authorize. We may collect information about what types of integrations you use in your Outkeep account.

 

Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your Outkeep account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third party applications.

1.3.5 Use of Your Google User Data

Notwithstanding anything to the contrary in this Privacy Policy, if you provide Outkeep access to your Google user data via Gmail restricted scopes (read and send), Outkeep’s use of such data will be subject to these additional restrictions:

• Authorized Use: Outkeep will only use access to read and send Gmail message bodies (including attachments), metadata, and headers to provide a productivity solution that allows users to conduct “contact activation” and manage email deliverability. This includes sending outreach emails from the user’s account and processing incoming replies to manage opt-outs, out-of-office responses, and automated dispositioning.
• Transfer Restrictions: Outkeep will not transfer this Gmail data to third parties unless doing so is strictly necessary to provide or improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
• Advertising Prohibition: Outkeep will not use Gmail data for serving, targeting, or personalizing advertisements.
• AI/ML Restrictions: Outkeep does not use Gmail data to train, retrain, or improve generalized AI or machine learning models.
• Human Access Limits: Outkeep will not allow humans to read this data unless:
  1. To Provide Core Features: Authorized Outkeep personnel may review incoming replies to activation emails solely to provide the prominent, user-facing feature of manual or automated reply dispositioning (e.g., identifying opt-outs, out-of-office responses, or direct inquiries).
  2. Affirmative Agreement: We have your explicit consent to view a specific message for technical support or troubleshooting.
  3. Security & Law: It is necessary for security purposes, such as investigating a bug, platform abuse, or to comply with applicable law.
  4. Internal Operations: Aggregated and anonymized data (where all personal identifiers are removed) may be used for internal operations to improve our automated reply-processing logic.

Limited Use Compliance: Outkeep’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

1.4 Information We Collect From Other Sources.

1.4.1 Outkeep Partners.

We may receive information about you, or Users of your Outkeep Account (if applicable), from our global network of partners. We may receive this data through a number of ways, including through our deal and lead registration processes. We may also collect information about you through our partner co-marketing partnerships. For example, you may sign up to a webinar or download a white paper published by Outkeep and a Outkeep co-marketing partner. For more information about how we share data with our partners, review the “Partners” subsection of the “How We Share Personal Data” provision of this privacy policy.

1.4.2 Third Parties.

We may receive information from third party service providers, from related companies, and from our business and solution partners.

1.4.3 Personal Data from Different Sources.

We may collect Personal Data about you from other sources, such as third party providers and publicly available sources (like social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us to update and improve our products, services, and records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications, and promote events.

1.4.4 Other Outkeep Companies and Affiliates.

We may receive information about you from other companies that are owned or operated by Outkeep.

1.5 Information We Collect and Process in Connection with Our Enrichment Products.

Outkeep collects business contact and similar professional data from various sources, including publicly available sources, third party providers, and customers who use our enrichment products. This information powers our commercial dataset. We provide information from our commercial dataset to customers who choose to use enrichment products within the Subscription Services as part of their sales, marketing, and other business activities.

If you’d like to remove your Personal Data from our commercial dataset, complete and email us at: privacy@Outkeep.com with “Data Broker Opt-Out” in the subject line. For more information about how to exercise your privacy rights and choices, please see the “Your Privacy Rights and Choices” section for more information.

1.6 Information We Collect and Process via the Outkeep Tracking Code.

Our Customers may install the Outkeep Tracking Code on their website to collect information about website visitors. Outkeep uses information collected by the tracking code, such as IP addresses and online identifiers, to improve our products and services, including our commercial dataset. We store information about website visitors on our servers and process this data for our own purposes as a controller.

1.7 Data Broker Registration and Compliance.

Outkeep collects business contact and similar professional data from various sources, including publicly available sources, third party providers, and customers who use our enrichment products. In certain jurisdictions, these activities may classify Outkeep as a “data broker” under applicable state laws.

Data Broker Registrations: Outkeep maintains required registrations as a data broker in California, Texas, Oregon, and Vermont, where applicable. Our registration information is publicly available through the respective state registries.

Opt-Out Rights: If you are an individual whose professional information is included in our commercial dataset, you have the right to opt out of the sale or sharing of your personal information. To exercise this right:

1. Email us at: privacy@Outkeep.com with “Data Broker Opt-Out” in the subject line
2. Include: Your full name, business email address, and company name
3. Response time: We will process your request within 15 business days
4. Verification: We may verify your identity before processing your request

Notice: As required by applicable data broker laws, Outkeep is a data broker that collects and sells or licenses personal information about individuals with whom we do not have a direct relationship.